WNYIL - Medicare Facilitated Enroller


TITLE:  WNYIL - Medicare Facilitated Enroller

DESCRIPTION:  Educate, engage, and assist Medicaid recipients, who are mandated to apply for Medicare, in order to continue receiving their Medicaid insurance coverage, in the Medicare application process.


  1. Attend all necessary NYS Department of Health (DOH), community, or Agency trainings, as required.
  2. Call individuals on NYS DOH-provided list to inform them of their requirement to apply for Medicare in order to retain their Medicaid coverage.
  3. Guide individuals through the Medicare application process over the phone.
  4. Diligently follow-through with each Medicare applicant to collect verification that they completed Medicare application as set forth by the NYS DOH.
  5. Be present and participate in monthly conference calls with program staff.
  6. Attend one professional/community training every six (6) months specific to the Medicare and/or Medicaid populations or health-care enrollment process.
  7. Enroll in professional development trainings to increase efficiency, accuracy, communication, or personal leadership skills.
  8. Accurately document consumer services and required paperwork in WNYIL’s Electronic Consumer Record within two (2) business days of the date of service.
  9. Complete monthly report in a timely and through manner.
  10. Participate in maintaining a neat, clean and safe work environment.
  11. Perform any other duties as deemed legally and ethically necessary by the Supervisor.

SUPERVISION:  Works under the direct supervision of the MAAP Program Officer.

STANDARDS OF PERFORMANCE:  Must at all times perform in a professional, conscientious and efficient manner for the purpose of ensuring a better quality of life for persons with disabilities.

QUALIFICATIONS:  A successful candidate must possess:

  • A Bachelor’s Degree and one (1) year’s experience;


  • An Associate’s Degree and three (3) years’ experience;


  • High School diploma, or equivalency, and five (5) years’ experience.


  • Experience working in the health and human services field preferred.
  • Preference will be given to individuals who are bilingual.
  • Must be able to travel independently utilizing personal vehicle or public transportation to all consumers in the assigned coverage area.
  • Proficiency in Microsoft Office is essential.
  • Professional and life experience may be considered in lieu, in full, or part of academic credentials.

Western New York Independent Living, Inc. is an Equal Opportunity Employer.

Reasonable accommodations will be made for people with disabilities.

Western New York Independent Living, Inc. is a scent-free Agency.

SALARY RANGE:  $30,000 to $35,000

CLOSING DATE:  December 11, 2020


Tina Brown, CHRCO
WNY Independent Living, Inc. 3108 Main St.
Buffalo, NY 14214