Advocacy for Vocational Rehabilitation Participants

The Client Assistance Program assists New Yorkers with disabilities in getting the training, equipment, and services needed for employment by explaining how ACCES(formerly known as VESID) or CBVH programs work and what options are available.

CAP offers information and assistance with gaining access to appropriate rehabilitation services in New York State. Advocates from the Client Assistance Program provide aid and strategies for negotiating with ACCES, CBVH, ILC's, and related service systems. CAP is committed to promoting consumer access to quality services and supports.

The Western New York Client Assistance Program (WNY CAP) is a free service and serves consumers residing in: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, and Wyoming counties. As part of a statewide network of advocates, the CAP program is administered by the New York State Commission on Quality of Care (NYSCQC), and operates independent of ACCES or CBVH.

CAP Forms

Request for Client Assistance Program Presentation Form (Opens in new window)
Request for Client Assistance Program Services (Opens in new window)
Returning to Work with Vocational Rehabilitation (Opens in new window)
VR At A Glance (Opens in new window)

For additional information and services, please call:

Megan Westbrook Ostrowski, M.S.ed/CPRP
WNY CAP coordinator
Western New York Independent Living, Inc.
3108 Main Street
Buffalo, New York 14214-1384
(716)836-0822 - extension 114 (Voice/TTY)

NYS CAP Coordinator
NYS Commission on Quality of Care
401 State Street
Schenectady, NY 12305-2397
(518) 381-7098
1-800-624-4143 (Voice/TTY)
cqc.ny.gov

Counties Served (8):
Allegany, Cattaraugus,Chautauqua, Erie, Genesee,Niagara, Orleans,and Wyoming
Work Incentives Hotline
1-888-224-3272

"The National Assistive Technology Advocacy Project"
A project of Neighborhood Legal Services, Inc.
716-847-0650

More about ACCES

More about CBVH

ACCES Home Page

CBVH Home Page



Please refrain from wearing scented products
when visiting our WNYIL Family of Agency's locations.


3108 Main Street, Buffalo, NY  14214
716 836 0822 (Voice and TDD)     |     716 835 3967 (Fax)
© 2012 Western New York Independent Living, Inc.
WNYIL Home
About
Services
Departments
Events
Advocacy
Peer Support Groups
Compendium Archive
Support Us
Access Buffalo
Job Opportunities
Community Links
Contact Us
Translate Docs
Our Facebook Page



Staff Only

Client Assistance Program