CLIENT ASSISTANCE PROGRAM

The Client Assistance Program assists New Yorkers with disabilities in getting the training, equipment, and services needed for employment by explaining how VESID or CBVH programs work and what options are available.

CAP offers information and assistance with gaining access to appropriate rehabilitation services in New York State. Advocates from the Client Assistance Program provide aid and strategies for negotiating with VESID, CBVH, ILC's, and related service systems. CAP is committed to promoting consumer access to quality services and supports.

The Western New York Client Assistance Program (WNY CAP) is a free service and serves consumers residing in: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, and Wyoming counties. As part of a statewide network of advocates, the CAP program is administered by the New York State Commission on Quality of Care (NYSCQC), and operates independent of VESID or CBVH.

CAP Forms

Request for Client Assistance Program Presentation Form.doc (Opens in new window)
Request for Client Assistance Program Services.doc (Opens in new window)

For additional information and services, please call:

Megan Westbrook, M.S.ed/CPRP
WNY CAP coordinator
Western New York Independent Living, Inc.
3108 Main Street
Buffalo, New York 14214-1384
(716)836-0822 - extension 114 (Voice/TTY)

NYS CAP Coordinator
NYS Commission on Quality of Care
401 State Street
Schenectady, NY 12305-2397
(518) 381-7098
1-800-624-4143 (Voice/TTY)
www.cqc.state.ny.us


Counties Served (8): Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, and Wyoming

More about VESID

More about CBVH

VESID Home Page

CBVH Home Page



3108 Main Street, Buffalo, NY  14214
716 836 0822 (Voice and TDD)     |     716 835 3967 (Fax)
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