JOB TITLE:  Receptionist

DEPARTMENT:  Independent Living of Niagara County (ILNC)

LOCATION:  Niagara Falls, N.Y.

DIRECT SUPERVISOR:  ILNC Office Administrator


Answer incoming agency calls and redirect them to appropriate staff. Greet all visitors entering the agency. Will perform general office duties, including mail, bulk mailings, copying, faxing, reception, general typing, and other miscellaneous clerical office functions.



  1. Perform as ILNC's main receptionist by answering, screening, forwarding incoming phone calls and direct all outside calls to appropriate staff and / or department.
  2. Receiving visitors at the front door by greeting, signing in, and notifying appropriate staff of individuals arrival.
  3. Receive and sort all incoming mail.
  4. Collect and post all outgoing mail in the ILNC location.
  5. Monitor and maintain the office supply inventory closet.
  6. Will help with medical loan closet in cooperation with the ILNC Office Administrator.
  7. Provide staff access to the ILNC file-room, ensuring information security protocols are followed and an organized work environment is maintained.
  8. Provide general information and referral to the public on topics related to persons with disabilities e.g., housing, and adaptive aides.
  9. Accurately record consumer services and any required documentation in the Electronic Consumer Record (ECR) database within two (2) business days of the date of service.
  10. Perform Consumer Satisfaction Call Requests as entered by staff and enter survey results from those calls as well as from completed survey cards.
  11. Will assist with the cleanliness of the main entrance by picking up trash / litter outside.
  12. Maintain office security by following safety procedures and controlling access to the building.
  13. Attend Agency’s in-service training and staff meetings as well as any other Agency related activities as required.
  14. Participate in maintaining a neat, clean, and safe work environment.
  15. Perform other job-related duties as assigned by the supervisor.


  • High school diploma or equivalent


  • Associate degree in business, English or related field


  • High school diploma or equivalent requires one (1) years' experience in general office or customer service experience.
  • Associate degree requires no experience in general office work.
  • Professional and life experience may be considered in lieu, in full or in part, of academic credentials.


  • Must have an intermediate level of knowledge of computers including the use of Excel spreadsheets, databases, word processing and networks.
  • Perform in a professional, conscientious, and efficient manner for the purpose of ensuring a better quality of life for persons with disabilities.
  • Written and communication skills.
  • Multi-tasking and time management skills with the ability to prioritize tasks are essential for this position.
  • Must be able to type at least 35 words per minute and answer a multi-line phone.

Hiring preference given to Niagara County residents.


WORK ENVIRONMENT:  Office / occasional, light tasks outdoors

PHYSICAL DEMANDS OF THE JOB:  Sitting for extended periods of time.
Occasional lifting of not more than 15 pounds.
Occasional bending, reaching, and grasping.

HOURS / SHIFTS:  37.5 hours per week.
M – F 8:30 a.m. – 5:00 p.m.
Overtime rarely required.

Rate: $16.92 per hour.

BENEFITS:  Agency provided group health insurance.
Vision, dental, life, supplemental insurances available.
PTO and paid holiday package.
403(b) retirement with Agency match.
Employee Assistance Program

OTHER:  Western New York Independent Living, Inc values our employee safety and follows all recommended NYS required Infectious Disease Prevention Protocols.
Western New York Independent Living, Inc. is an Equal Opportunity Employer.
Reasonable accommodation will be made for people with disabilities.
Western New York Independent Living, Inc. is a scent-free Agency.


Closing date:  March 12, 2024

Cover letter and resume required to:

Tina Brown, CHRCO
WNY Independent Living, Inc,
3108 Main St.
Buffalo, N.Y. 14214